01 / Community health
Free websites for community health nonprofits
We donate the design and the build. Hosting is $25 a month for the first 12 months, then $50 a month. Built around the question your visitors actually open with, which is what it costs.
02 / How these sites get used
Six pages, six questions
A first-time patient is not reading your site. They are checking six things and leaving. Each one has a way it usually fails.
| Page | The question it answers | How it usually fails |
|---|---|---|
| Cost and insurance | Can I be seen if I cannot pay? | The sliding scale is named but never published, so the answer is a phone call. |
| Hours and locations | Are you open today, and where do I park? | Hours live in a PDF, or only on a social post from March. |
| Booking | Do I call, walk in, or use a portal? | A portal link opens a login screen with no explanation of who it is for. |
| First visit | What do I need to bring? | Written in the register of a grant report rather than an instruction. |
| Screenings and events | When is the next one, and do I register? | A flyer posted as an image, with no text a search engine or a screen reader can read. |
| Language | Is any of this in my language? | A machine translation widget in the footer, and nothing else. |
03 / The page that matters most
Cost is the first question
Somebody deciding whether to come in is deciding whether they can pay. If that takes three clicks to establish, the tab closes.
On a community health build this page is written first, sits in the main navigation under a word people search for, and is the destination of the first link on the home page.
- 01 The plans you accept, listed by name. Including Medicaid and Medicare where that applies, and including the plans you do not take. A missing plan reads as a yes until somebody is at the desk.
- 02 Whether uninsured patients are seen. In one sentence, above the fold, not in the fourth paragraph of a policy summary.
- 03 The sliding scale, published. The income bands, what a visit costs in each, and what proof of income is required. You already hold this document. It is usually the single highest-value thing to put on the site.
- 04 Free care, if you offer it. Named as free care rather than as a program acronym, because that is the word people type.
- 05 Who to ask when none of it fits. A name, a number and the hours that number is answered. Most people in this position have already been bounced twice.
04 / Your content
What you have, what is missing
Community health organizations write more than almost any other kind of nonprofit. Very little of it is in a form a patient can use.
-
Have
A notice of privacy practices, already written and already reviewed.
-
Have
Payer contracts and a sliding-scale policy on file.
-
Have
Grant reports describing every service line in exact detail.
-
Have
A staff roster with credentials, and often a translated intake packet.
-
Missing
Any of the above in a form somebody can read on a phone in a waiting room. The sliding-scale policy is usually a PDF written for an auditor. The site version is a table.
-
Missing
Hours that match the hours on the door, including holiday closures.
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Missing
Pages a Spanish speaker actually wrote, rather than a translation widget.
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Missing
A plain answer to what a visit will cost.
Copywriting is included in the award. Translation is not. If you have staff or volunteers who can write the four core pages in the languages you serve, send them and we will build them as real pages.
05 / Language and access
Language access is load-bearing
On most nonprofit sites a second language is a nice addition. Here it decides whether a page works at all.
Which pages get translated
Four pages, not forty
Cost and insurance. Hours and locations. How to book. What to bring. Those four carry almost all of the traffic that matters, and translating them properly beats translating the whole site badly.
Each translated page gets its own address so it can be linked in a text message, printed for the waiting room and handed to a partner agency. A widget that rewrites the page on the fly cannot be linked, cannot be printed reliably and cannot be checked by the person who speaks the language.
What the build covers
Contrast, focus, structure
Every page ships with tested color contrast, a visible focus outline, headings in order, real text instead of text baked into images, and forms whose labels are attached to their fields. Tables of hours and fees are marked up as tables so a screen reader reads them as rows.
These obligations sit heavier on a health organization than on most nonprofits. We build to the standard and we will tell you where your content, not the build, is the part that needs work. Confirming what applies to your organization is a question for your counsel, not for us.
06 / Questions
Asked by clinics and health orgs
Can the site book appointments?
It can link to the scheduling system you already run, and it can carry a request form that emails your front desk.
It is not a patient portal and it is not a booking engine. Donor CRM, membership databases and custom web applications are outside the program.
Does the site hold patient information?
No. There is no patient record on it, no analytics and no advertising trackers. A request form sends a message to your staff.
Everything clinical stays in the systems you already run, under the safeguards you already have.
Who keeps the hours page current?
You do, or you ask us and we bill it. Content edits are not in the monthly. The monthly is $25 a month for the first 12 months, then $50 a month, and it covers hosting and SSL.
Hours change often, so they are built in one place and referenced everywhere else. That makes a holiday closure one edit rather than six.
Our budget is over $1,000,000. Do we qualify?
No. The grant is for organizations with an annual operating budget under $1,000,000, holding US 501(c) status, awaiting an IRS determination, or fiscally sponsored by a qualifying organization.
Omen Services also builds paid sites. The contact form is the right place for that conversation.
07 / Related sectors
Nearby work
Health organizations refer into these three constantly, and the sites have the same problem to solve. All eight sector pages.
Food security
Pantry hours, eligibility, distribution locations, volunteer shift signups.
Sector pageVeterans services
Service directories, eligibility screening, benefits navigation, referral paths.
Sector pageYouth programs
Program calendars, registration, parent info, safety and staff credentials.
Sector page08 / Apply
Apply when you are ready
Rolling. No deadline. A decision within 2 weeks of a complete application. If the answer is no, you will hear that too.
The phone and the email are support channels, not a sales line. Nobody will call you to close a deal.